Contact
Questions before ordering? Ask us here.
Most enquiries are about choosing a CV format for a particular role. Send the job advertisement or explain the role and country. A quick conversation before ordering helps avoid choosing a format that does not fit.
We usually reply faster on WhatsApp than by email. Our delivery commitment applies to the work: written documents are delivered within 48 hours of payment verification, with one revision included in the price.
Already answered
Where is the order?
The tracking page shows payment status, writing progress and file details using the order number from the confirmation email. No login needed.
Track OrderWhich CV format fits best?
Each format lists the roles it is written for. If two formats seem suitable, message us before ordering — we can help choose the right one before any writing work starts.
See what we writeHow does the payment work?
Pay from a personal bKash, Nagad or Rocket account, then submit the transaction ID from the payment SMS. The process is explained step by step.
How We Work
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Getting a useful answer on the first message
Most messages ask either which format suits a role or how an order is progressing. Including the relevant details in the first message helps us answer directly, without asking for basic information before we can help.
What to include with a question
Include these details in the first message to avoid unnecessary back-and-forth.
- If it is about an order
- Include the order number from the top of the confirmation email; it starts with KG. This lets us look up the order immediately instead of first having to ask which order the message concerns.
- If it is about which format to choose
- Send the job advertisement, or at least the role and country. With twenty CV formats available, those details help us identify the most suitable option without guessing.
- If it is about a payment
- A screenshot of the payment SMS, which is why WhatsApp is the faster channel for this one. The transaction ID has to match the wallet statement exactly, character for character.
What to expect from a conversation with us
These points explain what we can help with before an order is placed.
- We explain when a format does not suit the role
- We will also say when the existing CV does not need our service. Helping choose the right format is part of the service, and it is easier to discuss that before writing starts.
- We do not guarantee an interview
- No writing service can guarantee an interview. What we do commit to is the work itself: completed documents delivered within 48 hours of payment verification, with one revision included in the price.
- We will never ask for a card or your password for this site
- There is no payment gateway, and card details are never collected. Messages asking for a card number, an OTP or your password for this site are not from KitGhor, regardless of the name shown on the message.
Questions people ask before writing in
- How quickly does the team reply?
- Replies are usually faster on WhatsApp than by email. We do not promise a fixed response time, because it can vary. The timing we do commit to is delivery: written documents are delivered within 48 hours of payment verification, with one revision included in the price.
- Is help available with choosing a CV format before placing an order?
- Yes. Send the job advertisement, or explain the role and country, before placing an order. We will help identify which of the twenty formats suits the application. Choosing a format is part of the service, so there is no need to make the decision without guidance.
- How can an order be tracked without sending a message?
- Open the tracking page and enter the order number from the confirmation email. No login is needed, on any device. It shows payment status, writing progress and the files included in the order.
- Payment is not showing yet. What information is needed?
- The order number and a screenshot of the payment SMS, on WhatsApp. A payment is matched by a person against the wallet statement, so a mistyped transaction ID holds the order at that stage until it is corrected — nothing is lost and nothing is charged twice.
- Does KitGhor ever ask for passwords or card details?
- Never a card, and never your password for this site. Payments are sent from a personal bKash, Nagad or Rocket wallet to the number shown at checkout, with no card details or payment gateway involved. Your LinkedIn sign-in is asked for only if you choose to have us make the changes to your profile ourselves.
- Is there anything KitGhor will not write?
- We write only from the information provided and do not invent dates, job titles or qualifications. A CV should accurately represent the person applying, so the experience described in it can be explained honestly if it leads to an interview.