Order tracking
Track the progress of an order
Enter the order number from the confirmation email. No login is needed, on any device — the page updates as the work progresses.
- PaymentWhether the payment has been verified, and when.
- ProgressWhich step the work is on, and which are still ahead.
- FilesEvery file included in the order, with its name and current status.
What this page shows, and when each part changes
The order number opens tracking on any device, without a login. This page updates as the order progresses, showing each stage, what it means and when the status is likely to change.
The stages an order moves through
The current stage is shown, along with the steps still needed before the order is complete.
- Order placed
- The order has been recorded and is awaiting payment. Work has not started, and no payment has been confirmed, so there is no confirmed payment to refund at this point.
- Payment verified
- A team member has matched the transaction ID against the wallet statement, usually within thirty minutes. An email confirms verification, and the order then joins the queue.
- Being written
- A specialist is writing the document and running it through the screening software as part of the job. Written work is delivered within 48 hours of the payment being verified — the delivery window starts with verification, not with order placement.
- Files delivered
- Each completed file appears as soon as it is ready, rather than waiting for the entire order. An email is sent for each delivery.
When the tracking status needs an explanation
Answers to the three most common questions about tracking an order.
- The number is not found
- It starts with KG and appears at the top of the confirmation email. Check for missing or incorrect characters before assuming the order is gone — tracking does not delete orders.
- The payment cleared but there are no files
- The writing is still in progress. The status above the file list shows the current stage, and files appear one at a time as each part of the order is completed.
- The transaction ID was entered incorrectly
- The order stays at the payment stage until the transaction ID matches. Send the order number and the correct ID on WhatsApp so we can verify the payment and continue.
Questions about tracking an order
- Is an account needed to track an order?
- No. The order number is enough to open the tracking page on any device, including a phone that has never been signed in. Signing in with the account that placed the order is only required to download the files.
- Where can the order number be found?
- At the top of the confirmation email. It starts with KG; keep this number to track the order and quote it when contacting support.
- Why is order progress visible, but the files cannot be downloaded?
- Order progress is public, but the documents are private. Anyone with the order number can see its status. Only the account used to place that order can download the files, which protects the documents from access by others.
- How soon after payment does the work begin?
- It starts as soon as a person has matched the transaction ID against the wallet statement, usually within thirty minutes. Written work is then delivered within 48 hours of that verification, one revision included.
- What if the transaction ID was entered incorrectly?
- Nothing is lost and nothing is charged twice. The order stays at the payment stage until the ID matches the wallet statement — send us the order number and the correct ID on WhatsApp and we can verify it and continue.
- Can someone else access the order tracking page?
- Anyone with the number can see the order status, file names and delivery progress. Customer names and contact details are not shown, and downloading the documents requires the account that placed the order.